Working in a call center has been pretty much my life right after I graduated from college. I’ve even built my own little family while working. Seven long years is definitely not a joke. It’s a commitment. When I resigned from my job a year ago (2016), there’s no doubt that a part of me is still connected with the call center industry. After all, most of my closest friends are still in a call center – doing good and living their lives.
When I became a trainer, I’ve met so many people from different walks of life, and that was when I’ve learned so much. I’ve learned a great deal about different personalities, lifestyles, backgrounds, and most importantly, I’ve learned so much about myself.
While working in a call center, I was also actively blogging on the side. I’ve been blogging for nearly ten years now because writing has been one of my biggest love interests in life. I never really blogged about my call center life before because I didn’t want to talk about work, but now that I don’t work in a call center anymore, what better way to reminisce the not-so distant past that shaped me to be better than by blogging about it, right?
GETTING TO KNOW EACH OTHER ♥
If you’ve read the Start Here page, you probably already have an idea who I am but this page is a little bit more personal. My name is Rea Gene Remegio. “Rea without H.” That’s how I introduced myself on my first day of call center training. I’m currently writing My Call Center Story. I’ve finished Chapter 1, I have eleven more chapters to go. Haha!
Anyway, I go by Rea Alducente now in case you get confused. I entered the call center as a single lady and now I’m married with one legal dependent. Life happens you know. 😉 I currently live in the southern part of Cebu with my husband and my son. My husband and I met in the call center we’ve both worked in. I was a relocator from General Santos City.
I’m almost 30 years old, and even excited to become 30. They say that 30 is the new 20, while 40 is the new 30. People just get better with more experiences in life, ideally. A quick throwback and I realize how far I’ve come from being a timid 20-year old girl fresh from college to the person who I am now. I believe I came out stronger, more confident, and capable of taking a stand.
Here’s how I introduced myself during training back in 2009 -> “I studied Communication Arts – Major in Speech Communication and graduated from the University of the Philippines in Mindanao. That’s in Davao City. I’m originally from General Santos City. This is my first time to work in a call center. The last movie I’ve seen was, allow me to just break EOP, (and then I said the movie but I forgot what that was).” LOL
I’m currently a home-based web content creator / freelance blogger / virtual assistant / customer service specialist, and when I’m not working, I’m either reading books, traveling, or spending time with my family and friends. I also maintain a personal blog called Blissful Snapshots. It’s all about travel, adventures, and photography. Invite me to an adventure and I’d naturally say yes. I love eating, going to beach and the mountains, and collecting journals, notebooks, planners, Sharpies, and other artsy stuff.
WHY CALL CENTER NINJA
The word “ninja” has a negative connotation in the call center world. You will always hear “ninja moves” from some agents. But I really just want to go back to the good definition of ninja which is “someone who excels in a particular skill or activity”. Also, it’s reminiscent of the only account I’ve worked in. We were called White Ninjas.
Nowadays, the BPO or call center industry and the people in it are often misunderstood. We can’t deny that it’s one of the biggest income-generating businesses in the country, especially in Cebu. The city has more than enough call centers. A lot of people want to be in, but it’s either they don’t have the drive to do so or they feel that they are not qualified for the job; maybe they want to learn but don’t have the money to improve themselves before applying, or they just don’t know how to start. Aside from that, there’s the fact that working in a call center can truly be draining and exhausting. I am not going to deny that.
But isn’t it like that when we’re working? Think of all the doctors, the nurses, the security guards, the people who work in 24/7 stores, and even those who are working the 8-5 jobs – we are all working so hard to put food on our tables. Heck, even working from home is not easy! So the thing is, there’s no easy job. The only difference is how we deal with and live our lifestyle.
Now since you want in, or maybe you’re already in but want to move up, reinvent your lifestyle, or simply just survive without losing yourself, why not make the most out of it? Live proudly and know that like the rest of the working class in the world, you are serving the greater good and have a purpose. More than that, you are helping yourself and your family in a legal and very decent way. If you wanna read more about why I created this website, you can check out the Start Here page in case you jumped in here first.