CallCenterNinjaProven experience on conducting requirement workshops with business stakeholders and SMEs.
Able to Elicit, document, and validate functional and non-functional requirements in the form of User Story document for the P&C Insurance PAS system such as INSIS etc and Broker Portal Application.
Good understanding on documenting requirements for External Portals (like Broker Portal) developed from Scratch.
Good Knowledge on P&C Insurance and Medical Insurance Domain from USA/UAE market
Good experience in creating workflow diagram and activity diagram
Key Responsibilities
• Conduct requirement workshops with business stakeholders and SMEs.
• Elicit, document, and validate functional and non-functional requirements for the portal.
• Develop detailed process flows, user stories, and acceptance criteria.
• Collaborate with UX designers to ensure portal usability and customer-centric design.
• Work with technical teams on API integrations, data flows, and system interactions.
• Support SIT, UAT, and end-user training by preparing test scenarios and validating outcomes.
• Ensure traceability of requirements through design, build, and testing phases.
• Act as the single point of contact for clarifying business rules during development.
Qualifications & Skills
• 8+ years of experience as a Business Analyst in digital or portal development programs.
• Strong knowledge of customer journey mapping, requirements engineering, and Agile delivery.
• Experience in insurance/financial services domain highly desirable.
• Strong understanding of API-based integrations, workflows, and self-service capabilities.
• Excellent documentation, analytical, and stakeholder communication skills.
• CBAP, CCBA, or Agile BA certification preferred.
All your information will be kept confidential according to EEO guidelines.