Job Title: (Advisor I, Customer Service)

Job Summary:

We are looking for a customer-focused and detail-oriented individual to join our team as a Advisor I, Customer Service. In this role, you will handle a wide range of customer inquiries related to insurance services, ensuring a positive experience and providing timely solutions.

 

Core Responsibilities

• Manage Inquiries: Answer incoming requests via phone, email, live chat, or social media.
• Resolve Issues: Troubleshoot product errors, process refunds, and handle customer complaints efficiently.
• Maintain Records: Update CRM systems with detailed logs of customer interactions and account changes.
• Provide Product Data: Educate users on specific product features, services, and corporate policies.
• Process Transactions: Assist with order placements, delivery tracking, cancellations, and billing setups.
• Escalate Cases: Route complex or highly technical issues to specialized internal departments.

Key Skills and Qualifications

• Active Listening: Giving full attention to accurately pinpoint the root cause of consumer stress.
• Clear Communication: Relaying precise operational or technical steps in a calm, accessible manner.
• Technical Savvy: High familiarity with help desk databases, VoIP phone systems, and Microsoft Office tools.
• Emotional Intelligence: Displaying high patience, empathy, and professionalism during high-stress conflicts.
• Time Management: Juggling multi-channel ticket streams without letting service speed drop.
• Diploma and Bachelor’s degree with knowledge of Customer Service.
• 1–2 years’ experience in a Customer Service/Content Moderation environment.
• Proficient in spoken and written English with Level B2; additional languages are an advantage.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment and rotational shifts 24/7.