Advisor I, Customer Service (Banking Industry) Native Chinese ONLY

JOB Description

We are looking for a customer-focused and detail-oriented individual to join our team as a Banking Customer Service Representative (Native Chinese speakers ONLY). In this role, you will handle a wide range of customer inquiries related to banking accounts services, ensuring a positive experience and providing timely solutions.

• Handle inbound calls, chats and emails inquiries from Singapore customers regarding account balances, transactions, credit card usage, payments, and fees.
• Assist Singapore customers with lost or stolen cards, fraudulent activity, and account security issues.
• Provide information about banking products and services such as credit limits, interest rates, reward points, and billing cycles.
• Process service requests like account updates, disputes, and payment arrangements.
• Ensure accurate documentation of all customer interactions in the system.
• Follow compliance and data security standards in all customer interactions.
• Escalate complex issues to the appropriate department while ensuring customer satisfaction.
• Achieve individual and team performance targets such as call handling time, customer satisfaction, and first-call resolution, etc.

Requirements: 

• Education: Bachelor's degree holder (Certificate must be in English Language).
• Able to work on rotational shifts and to relocate to Malaysia.
• 1-2 years in Banking Customer Service Experience.
• English profeciency with B2 or above.
• Immediate joiner. 
• Native Chinese speakers ONLY required.