Advisor I, Customer Service (Content Moderation) Urdu Speakers ONLY

Advisor I, Customer Service (Content Moderation)
Location: EQ Tower, Kuala Lumpur

Job Overview:

• Safety & Integrity:Protecting users from harmful material like hate speech, graphic violence, and harassment.

• Community Health: Fostering a positive, welcoming environment for user interaction and engagement.
• Brand Protection: Safeguarding a company’s reputation by preventing the public association of their brand with toxic content
  
  Responsibilities and Duties:

• Content Review: Moderating posts, comments, and multimedia in real-time or via queue systems to ensure compliance with policies.
• Enforcing Guidelines: Applying company policies and community standards to identify, remove, or sanction content that violates rules.
• Safety and Risk Management: Identifying and escalating dangerous content, including threats of violence, illegal acts, and self-harm.
• User Interaction Management: Responding to user reports, investigating complaints, and handling disputes professionally.
• Tool Usage and Reporting: Utilizing specialized software to track, flag, and report violating content.
• Continuous Improvement: Providing feedback on trends and policy gaps to improve the moderation process and platform safety.

Requirements:

• Availability to work in shifts, including nights, weekends, and holidays, as this is a 24/7 project.
• Fluency in English (B2 level and above) and Urdu Native language with excellent writing skills.