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Associate Director Training & Quality at Concentrix | CallCenterNinja.com
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Customer Service
On-site
Associate Director Training & Quality
Concentrix
Kuala Lumpur Sentral, Malaysia
5/4/2026
Role Description
Responsible for managing team of QMs & Training Managers
Frond end client meetings and reviews
Ensure Top 2 boxes on Client VOC
Data analysis and making designated reports/decks
Client & stakeholder management
Communication to heighten awareness and focusing on importance of positive customer experience
Making recommendations and driving improvement
Ensuring that internal policies, procedures, and compliance regulations are being followed
Drive CNX digital training strategy
Focus on Speed to readiness of New Hires
Ready to leap?
Apply directly on Concentrix’s site to kickstart your journey.
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