CallCenterNinjaSutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager for Training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
As an Associate Training Manager, you will support the success of training and performance initiatives by assisting in the coordination and delivery of high-quality training programs. Your role helps ensure service excellence and customer satisfaction by working closely with training leadership, operations, and support teams.
Key Responsibilities
Support the implementation of training programs across new hire and existing employee groups, ensuring alignment with performance and quality standards
Assist in maintaining regular communication and coordination with internal stakeholders and client contacts regarding training schedules, updates, and outcomes
Monitor training effectiveness through data analysis and feedback collection; contribute to the development of action plans to address knowledge or skill gaps
Collaborate with Service Delivery, Quality, Operations Excellence, and other departments to identify performance trends and assist in delivering targeted training interventions
Participate in planning and deploying training initiatives that support operational goals and business needs
Support the evaluation of training programs and materials for effectiveness and relevance, and recommend improvements where necessary
Assist in preparing and delivering reporting updates, performance summaries, and training metrics to internal stakeholders
Help with onboarding, development, and day-to-day coordination of training team members as assigned, under the guidance of the Training Manager or Senior Leadership
Minimum Qualifications:
Minimum of 3 years of BPO experience, including at least 1–2 years supporting or coordinating Sales Training and Development initiatives
Proficient in MS Office applications: Excel, PowerPoint, Word, and Outlook
Strong written and verbal communication skills
Demonstrated ability to collaborate and build effective working relationships across teams and departments
Professional demeanor with the ability to handle sensitive information with confidentiality and discretion
Strong sense of responsibility, adaptability, customer service orientation, and a team-first mindset
Exposure to or experience with coaching, mentoring, or supporting team development is a plus
All your information will be kept confidential according to EEO guidelines.