CallCenterNinjaConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.
Role and Key Responsibilities:
· Monitor and Handle SWIFT / Local queries in favor of receiving or sent out cross border payments.
· Ensure MT910/MT103 and other messages to settle on time to ensure smooth flow of liquidity/cash management.
· Handle payment queries with correspondent/Intermediary’s banks for mendment/Trace/Recall.
· Manual processing of refunds & cancellations.
· Process refunds for account closure (IBAN).
· Knowledge to work with multiple stakeholders within global banking Network; correspondent/intermediary banks, account managers to resolve payment issues faster across global jurisdiction.
· Responsible for authorizing the Transactions successfully from Payment Gateway.
· Identify headwinds and tailwinds relevant to process betterment and application functional improvement
· Trace payments of High-net-worth client within agreed SLA.
Key Skills and knowledge:
· 3 to 4 years’ experience in Banking Payment Operations & Payment Organizations.
· Experience in AED payments and CBUAE systems (previously worked on UAE bank, will be preferable candidate)
· Deep understanding of retail and SME banking processes.
· Knowledge of BI tools and Excel
Educational Qualification:
Graduate
Disclaimer:
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'