Associate, Renewal Sales - Bilingual at Concentrix

You will:

Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
Provide an accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of services to assess client requirements
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and handle objections to retain customers or win new customers
Manage a high volume of customer contacts through phone and email each day – majority of communication is outbound
Work with your team and management to provide a professional experience during all interactions with customers and prospects
Maintain the customer management system (CRM) to ensure all relevant data is captured
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
Work with a team and report directly to a Sales Manager

You have:

Fluent in English (B2 required) – verbal and written communication.
1.5+ years of experience in a sales support, renewals, customer success, or account management role.
High school diploma, mandatory
Availability to work a hybrid modality.
Strong organizational and time-management skills with attention to detail.
Experience working with Salesforce or similar CRM tools.
Experience managing sales forecasting
Excellent interpersonal and negotiation skills.
Comfortable working in a fast-paced, target-driven environment.
Prior success in the achievement of personal and team sales quota/goals.
Excellent knowledge of MS Office programs

Preferred Qualifications:

You will:

Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
Provide an accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of services to assess client requirements
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and handle objections to retain customers or win new customers
Manage a high volume of customer contacts through phone and email each day – majority of communication is outbound
Work with your team and management to provide a professional experience during all interactions with customers and prospects
Maintain the customer management system (CRM) to ensure all relevant data is captured
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
Work with a team and report directly to a Sales Manager

You have:

Fluent in English (B2 required) – verbal and written communication.
1.5+ years of experience in a sales support, renewals, customer success, or account management role.
High school diploma, mandatory
Availability to work a hybrid modality.
Strong organizational and time-management skills with attention to detail.
Experience working with Salesforce or similar CRM tools.
Experience managing sales forecasting
Excellent interpersonal and negotiation skills.
Comfortable working in a fast-paced, target-driven environment.
Prior success in the achievement of personal and team sales quota/goals.
Excellent knowledge of MS Office programs

Preferred Qualifications:

Associate, Renewal Sales - Bilingual