The role:
Centers on serving as a trusted advisor who designs, deploys, and optimizes modern endpoint management solutions, with a strong emphasis on Intune integration and cloud‑based device governance. It focuses on guiding customers through Co‑Management, Intune configuration, and modernization of their endpoint environment while ensuring secure, efficient, and scalable management practices.
Responsibilities:
The MECM (aka SCCM)/Intune Customer Engineer will work directly with customers, as a consultant and technical advisor to:
- Design, Deploy, Review and Assess the health of the infrastructure and clients
- Upgrade, update and maintain the SCCM hierarchy
- Troubleshoot issues with infrastructure and clients
- Tune and optimize for performance
- Assist with reporting
- Assist in setting up SCCM Co-Management with Intune
- Assist in planning, reviewing and troubleshooting Software Updates feature
- Assist in planning, reviewing and troubleshooting Task Sequences
- Provide training in all areas of SCCM to ensure customer goals are met
Requirmetns:
3 years working as a depth expert and technology owner or consultant for SCCM
Ability to present to multiple levels of customer leadership.
Ability to act as a consultant and architect for multiple customers.
Broad knowledge across multiple scenarios:
- Windows Desktop/Server Management using SCCM
- SQL Server, Active Directory, Certificates, IIS, DNS, Security
- Package/Application creation
- Desktop OS Upgrades using different approaches
- Intune and Co-Management experience
- SSRS Reporting and/or PowerBI experience
- PowerShell scripting
Infrastructure
- Design
- Deployment
- Upgrades
- Maintenance, Health, Tuning
- Troubleshooting