B2B Quality Analyst at Concentrix

Prepare quotes, contracts, and RFP/RFI responses
Maintain quote documentation with accurate pricing and configurations
Maintain sales demonstration tools and applications in support of sales teams
Work within a few sources of data/systems to produce an outcome with some variability
Practice a moderate level of independent judgement to make decisions
Develop and deliver sales presentations and/or trainings in a professional and effective manner
Maintain up-to-date awareness of company activities and industry trends
Provide consistent follow up on opportunities or inquiries
Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
Identify and summarize moderately complex issues for management review
Work with teams and report directly to Support Manager

Prepare quotes, contracts, and RFP/RFI responses
Maintain quote documentation with accurate pricing and configurations
Maintain sales demonstration tools and applications in support of sales teams
Work within a few sources of data/systems to produce an outcome with some variability
Practice a moderate level of independent judgement to make decisions
Develop and deliver sales presentations and/or trainings in a professional and effective manner
Maintain up-to-date awareness of company activities and industry trends
Provide consistent follow up on opportunities or inquiries
Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
Identify and summarize moderately complex issues for management review
Work with teams and report directly to Support Manager

B2B Quality Analyst