Acts as the primary point of contact for new B2B clients, building long-term trust and rapport.
Designs training plans aligned with client business goals.
Trains and coachs managers and reps on HPS methodology
Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills
Provide skills-based coaching and client-specific training on a regular basis to support achievement of operating plan targets, sales targets, and high customer satisfaction
Partner with internal and external stakeholders to develop and deliver effective training and development programs designed to enhance advanced sales knowledge and skills across various sales motions
Analyze performance data and customer experience trends to develop and implement strategic sales plays and best practices tailored to specific territories
Oversee and validate the quality of training delivery to ensure it meets established standards and aligns with business goals
Track the effectiveness of training interventions through a range of assessment tools and methodologies for continuous improvement
Collaborate with stakeholders to optimize sales processes and systems, ensuring a superior customer experience is consistently achieved
Maintain high-level communication with internal stakeholders to foster and develop strategic client relationships while staying informed about the evolving business environment for training material updates
Ready to leap?
Apply directly on Concentrix’s site to kickstart your journey.
CallCenterNinja