Bogotá | Bilingual Customer Service Specialist I MT

Company Description:

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.

Main Responsibilities

• Provide friendly and efficient customer support via phone, chat, or email
• Handle inbound and outbound communications while meeting performance goals
• Take ownership of customer issues until resolution or escalation
• Document interactions accurately and update customer information
• Identify and escalate complex or sensitive cases when needed
• Maintain confidentiality and handle sensitive information responsibly

Qualifications:

Required:
🌍 B2+ English communication skills (minimum)
🎓 High school diploma or equivalent
💻 Ability to multitask and navigate multiple systems efficiently
🧠 Customer-focused mindset with strong problem-solving abilities
🔍 Attention to detail and accuracy in data handling
⌨️ Basic computer skills (CRM tools, email, spreadsheets)

Core Competencies:
💬 Communication: Clear, professional, and empathetic interaction
🤝 Empathy: Ability to understand and respond to customer needs
✅ Ownership: Taking responsibility for issues until resolution
⏳ Time Management: Prioritizing tasks and meeting deadlines
🧩 Problem Solving: Identifying solutions in a timely and effective manner
🔄 Adaptability: Thriving in a fast-paced and changing environment

Additional Information:

All your information will be kept confidential according to EEO guidelines.