CallCenterNinjaAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
You will help us deliver excellent service to our partner brands by performing these tasks:
Provide excellent customer experience via all relevant communication channels.
Identify and analyse customers’ issues and provide strategic solutions to resolve their needs.
Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
Identify trends in customer satisfaction levels and provide appropriate improvement implementation plans.
Collaborate with existing customer service team to provide strong after-sales services.
Adhere to company policies and procedures closely to always uphold professionalism.
Build sustainable relationships and engage customers by taking the extra mile.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System.
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Two (2) years of work experience in the retail sales or customer service in luxury /high-end goods domain or experience in contact centre/e-com related activities is required for this position.
Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
Excellent verbal and written communication skills in English and the language of the supporting market.
Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus.
Flexibility with working in shifts, and working on weekend if required.
Training period: 3 weeks
Working Hours: Rotating shift between 7am to 8pm (5 days from Monday to Saturday; Off day on Sunday and Public Holidays; 44 hours per week)
Working Location: Central (Orchard), contact centre setting
Salary Remuneration: Attractive Basic Salary + KPI Incentive + Sales Incentive
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.