CallCenterNinjaJob Title: Business Analyst with Customer Support experience
Location: Omaha, NE (Onsite - 5 days a week)
Job Summary:
The Business Analyst and Customer Support Representative will be responsible for bridging the gap between IT and the business by using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. This role also requires providing exceptional customer support and ensuring customer satisfaction.
Key Responsibilities:
Provide strong customer support by addressing customer queries and issues efficiently and independently.
Perform detailed business analysis, identify business needs, and determine solutions to business problems.
Utilize O365 suite of apps effectively for documentation and collaboration.
Facilitate and participate in customer calls, working towards prompt and effective solutions.
Analyze and interpret data using tools like Tableau to support decision-making processes.
Develop and maintain expertise in electronic messaging formats such as EDI, XML, and others.
Support project management activities by applying project management methodologies where applicable.
Communicate effectively with team members, stakeholders, and executives.
Must-Have Qualifications:
4 to 8 years of experience in business analysis and customer support roles.
Experience with O365 applications.
Strong skills in customer support and business analysis, particularly in railroading and electronic messaging.
Expertise in two or more electronic messaging formats: EDI, XML, JSON, Flat File, ISA, AAR, or CLM.
Strong analytical skills and problem-solving capabilities.
Excellent communication skills.
Good-to-Have Qualifications:
Experience with EDI X-12.
Knowledge of data analytics tools like Tableau.
Basic programming knowledge including scripting, understanding of variables, loops, data structures, and function calls.
Railroad industry experience.
Familiarity with project management methodologies.
Desired Profile:
Strong commitment to understanding and meeting customer needs.
Capable of working independently to resolve issues and provide solutions.
Demonstrates a strong background in customer-focused culture.
Enthusiastic about continuous learning and adapting to new technologies and methodologies.
The base salary for this position is $67,000 to $77,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 04/14/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/
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