CallCenterNinjaWe are looking for a Business Transformation Senior Analyst to join our team and help us drive change and innovation across industries. You will be responsible for supporting complex projects that aim to improve our business processes, customer experience, and operational efficiency. You will also be responsible for identifying and implementing best practices, tools, and methodologies that support our business transformation goals.
Responsibilities:
Support business transformation projects from initiation to closure, ensuring alignment with strategic objectives and stakeholder expectations
Apply Lean Six Sigma principles and tools to analyze, measure, and improve business processes and performance
Conduct gap analysis, root cause analysis, and risk assessment to identify and resolve issues and challenges
Design and implement solutions that optimize business outcomes, enhance customer satisfaction, and reduce costs and waste
Monitor and evaluate the effectiveness and impact of the implemented solutions and recommend continuous improvement actions
Communicate and collaborate with cross-functional teams, senior management, and external partners to ensure project success and stakeholder buy-in
Prepare and present project reports, updates, and recommendations to various audiences
Provide coaching and guidance to project team members and other staff on business transformation methodologies and best practices
Perform process study and assessment to identify opportunities for automation and digitization using disruptive solutions - RPAs, workflows, OCR, AI led solutions
Monitor and drive change management to improve the performance and adoption of deployed solutions
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Requirements:
Minimum 3-5 years of experience in business transformation, process improvement and project management.
Lean Six Sigma certification (Green Belt or higher) or equivalent
Excellent analytical, problem-solving, and decision-making skills
Experience and knowledge in RPAs, workflows, OCR, Analytics and AI tools related to business process automation and digitization
Strong project management, change management, and facilitation skills
Implementation of Lean Principles for optimization and six sigma analytics processes.
Ability to work independently and collaboratively in a fast-paced and dynamic environment
Excellent communication, presentation, and interpersonal skills