CallCenterNinjaTop 8 Important Skills:
Strategic Planning - Ability to lead business case identification and prioritize initiatives. Stakeholder Engagement - Engage with business and IT stakeholders to track progress and optimize strategies. Change Management - Facilitate readiness assessments and develop action plans. Training Development - Design training curricula and certification materials. Communication - Produce comprehensive communication and engagement plans. Data Analysis - Design and interpret adoption analytics and KPIs. Feedback & Support - Implement feedback mechanisms and support systems. Value Measurement - Measure adoption success and drive value realization.
Key Responsibilities
Lead business case identification and prioritization based on impact, feasibility, and alignment with organizational goals.
Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals.
Facilitate structured readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans.
Develop and support execution of skilling, enablement, and internal communications strategies to drive user engagement and adoption.
Engage business and IT stakeholders to monitor progress, track value, and optimize adoption strategies based on feedback and usage signals.
Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurement
Core Consulting Competencies
7–10+ years in enterprise ACM with Microsoft 365; 2+ years in short-format consulting (workshops/accelerators).
Demonstrated ability to produce assets same-day: backlogs, labs, comms, KPI scaffolds.
Ability to rapidly scope and tailor engagement set to constraints (time, role mix, data access).
Multi-industry exposure; comfort switching contexts multiple times per week.
Facilitate exec and practitioner discussions; keep decisions moving with visible timers, parking lot, and a decision log.
Facilitation & objection handling: Convert “AI fear/quality/safety” into experiments with owners and dates; keep rooms outcome focused.
Required Qualifications
5+ years of experience in enterprise consulting, digital transformation, or business change enablement.
Experience leading use case identification and business case development for emerging technologies.
Demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers.
Strong understanding of AI and productivity transformation, organizational readiness, and skilling strategies.
Experience with adoption and change management frameworks (Prosci, or equivalent).
Proven ability to work cross-functionally with business, IT, and executive stakeholders.
Excellent communication, facilitation, and stakeholder engagement skills.
Experience with internal communications, skilling, or change enablement programs in large organizations.
Experience working with adoption and success teams to accelerate impact and remove blockers.
Preferred experience
Experience enabling champions communities at 1k+ scale
Prior short-format consulting (Big-4/boutique),
Deep enablement for finance/legal/customer service personas,
Multi-geo/multilingual rollouts, creation of learning assets and Power BI adoption views.
Required Certifications (If not acquired, must be willing to obtain upon hire)
Prosci Certified Change Practitioner or equivalent
Proven Microsoft Copilot knowledge credentials or equivalent
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.