CallCenterNinjaAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
You will help us deliver excellent service to our partner brands by performing these tasks:
Provide excellent customer experience via all relevant communication channels (telephone, email, live chat and other social media).
Identify and analyse trends in customer satisfaction/dissatisfaction levels and provide appropriate improvement plans to drive sales through professional and courteous client interactions.
Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain understanding of client needs and motivations.
Collaborate with existing customer service team to provide strong after-sales services by cultivating new and existing client relationships through exceptional service; developing and executing a clienteling plan for the clients and prospects, personalize relationship and anticipate their needs.
Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
Stay abreast of launches, campaigns and internal processes to answer a wide variety of customer inquiries, including product availability, characteristics, service and all other inquiries.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Two (2) years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre/e-com related activities is required for this position.
Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
Excellent verbal and written communication skills in English (preferably bilingual in another language to serve the supporting market.
Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus.
Flexibility with working in shifts and working on weekend and public holidays if required.
5-day work week between Monday to Saturday
Rotating shifts between 7am to 9pm depending on operational needs, 44 working hours a week
Shift allowance for shifts that start at 7am
Please note that this role is 100% onsite
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.