CallCenterNinja
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Purpose
The role is accountable for analyzing, interpreting and presenting data related to contact center employee productivity, staffing levels and workforce optimization. This role requires the ability to identify trends and patterns in data, make recommendations for process improvement and work collaboratively with cross- functional teams to implement changes. The operation is a fast-paced workforce management environment that requires focus on key business priorities supporting contact centers across the globe. The operation is a 24x7 business and requires flexibility for working evenings, weekends and holidays.
This position is 100% onsite in Warren, MI. Work at home is not available for this position.