Compliance Program (QA) Specialist at Concentrix

The scope of your responsibilities

Customer focus - anticipates customer needs and provides services that are beyond customers expectations, uses customer insights to promote and guide the development of solutions, and serves as a strategic partner to build profitable and long-lasting relationships
Improve work processes - identifies and creates the processes necessary to work and look for ways to improve processes, from small tweaks to complete Reengineering.
Challenges and identifies new opportunities to support our customers and our teams.
Collaborate - works cooperatively with others across the organisation to achieve shared goals, partners with others to work.
Support our AML Compliance Teams by providing feedback and insights gained from regular assurance testing
Identify and share unusual or outlier issues, perform root cause analysis
Keep up to date with a focus on process, product, workflow opportunities
Attentively listen to others and adjust to fit the audience and the message. Provide and helpful information to others across the organisation and encourage the open expression of diverse ideas and opinions
Design and deliver induction and refresher team to the STAR Compliance Team.
Engage in SOP review and maintenance
Any other additional duties as may be required

What you'll bring to the role

Hebrew C1 and English C1
Experience with AML, CTF, KYC
Substantive knowledge of applicable compliance issues and requirements
Experience with payments products, services, and operations
Support with the detection of non-obvious patterns and design solutions for complex issues directly affecting the customer experience
Sharing of knowledge in a global team environment
Program Management experience
1+ years of experience either overseeing or directly contributing to operational compliance programs

Working Model:

The scope of your responsibilities

Customer focus - anticipates customer needs and provides services that are beyond customers expectations, uses customer insights to promote and guide the development of solutions, and serves as a strategic partner to build profitable and long-lasting relationships
Improve work processes - identifies and creates the processes necessary to work and look for ways to improve processes, from small tweaks to complete Reengineering.
Challenges and identifies new opportunities to support our customers and our teams.
Collaborate - works cooperatively with others across the organisation to achieve shared goals, partners with others to work.
Support our AML Compliance Teams by providing feedback and insights gained from regular assurance testing
Identify and share unusual or outlier issues, perform root cause analysis
Keep up to date with a focus on process, product, workflow opportunities
Attentively listen to others and adjust to fit the audience and the message. Provide and helpful information to others across the organisation and encourage the open expression of diverse ideas and opinions
Design and deliver induction and refresher team to the STAR Compliance Team.
Engage in SOP review and maintenance
Any other additional duties as may be required

What you'll bring to the role

Hebrew C1 and English C1
Experience with AML, CTF, KYC
Substantive knowledge of applicable compliance issues and requirements
Experience with payments products, services, and operations
Support with the detection of non-obvious patterns and design solutions for complex issues directly affecting the customer experience
Sharing of knowledge in a global team environment
Program Management experience
1+ years of experience either overseeing or directly contributing to operational compliance programs

Working Model:

Compliance Program (QA) Specialist