Consultant - Customer Service

Job Description:

Greetings from Sutherland for Freshers and Experienced Folks!!!
We are hiring candidates for International Voice Process.

Job Criteria:

1) Excellent verbal communication skills.
2) Minimum 1 Year of experience in an International BPO.
3) Freshers with Excellent communication skills.
4) Should be available to join us immediately.
5) Ability to handle real-time International voice calls.

In this role, you will get to:

1) Be the primary point of contact for our Business-to-Business customers through Voice.
2) Provide timely, accurate, and professional support.
3) Take full ownership of each interaction with proactive problem-solving and excellent customer service.
4) Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
5) Maintain customer records and call documentation in our systems with precision.
6) Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
7) Suggest process improvements and flag recurring customer issues through proper channels.

Selection Process:

1) HR Interview (Walk In)
2) SD Panel Interview
3) Voice Assessment

Shift Timings & Off: 5-days' work, week with rotational shifts Predominantly night shifts

Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings.

Work Location: 7th Floor, North Wing DivyaSree Tech Ridge, Block P2, Manikonda, Hyderabad, Telangana 500104

Qualifications:

Any Graduate can apply.

Additional Information:

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com