CallCenterNinjaAre you a people person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem-solving while remaining empathetic to the customer’s concerns or queries.
Take up the challenge and put those communication skills to the test by applying today!
Required experience
Minimum 6 months of customer service experience within a contact centre environment
Required qualifications
Concentrix is a great match if you have:
Matric
Clear criminal and credit record
English Proficiency, both written and spoken
High willingness to help customers, self-motivated, self-starting and self-assured
Good multitasking skills and the ability to work in a fast-paced environment
Excellent knowledge of effective customer service processes
Understanding of the Call Centre industry
Computer literacy – ability to speedily navigate multiple systems effectively
Attention to Detail
Availability to work shifts in a 24/7 environment
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Monthly Basic salary of R6500
Medical aid for the main member/ Medical Insurance for the main member (employee) and two dependents
Subsidized transport
Provident/Pension Fund
Fantastic Employee Assistance Programme (EAP)
What you will do in this role:
Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives
Accountable to close the customer query and ensuring a resolution or feedback
Check to ensure that appropriate changes were made to resolve customers' concerns
Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Promotes client products, services and solutions at all times
Resolve customer queries related to:
Payment queries
Incorrect orders
Missing transactions
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.