Customer Service Representative – DigiKey Team (Polish/English speaking) | Hybrid

Join DigiKey as a Customer Service Representative(polish/english) – Hybrid in Enschede

Are you looking for a role where you can combine customer contact, problem-solving, and career growth in an international environment? Do you enjoy helping people, working with a team, and making a real difference for customers every day? Then this opportunity at DigiKey, in partnership with Concentrix, could be exactly what you are looking for.

At DigiKey, innovation and customer focus go hand in hand. Together with Concentrix, we create smart, practical solutions that help customers move forward — whether they are working on a small technical project or a large business challenge. As part of our team, you will play an important role in delivering the service and support our customers rely on.

💼 What you will do

1. Support customers with confidence and care

   • You will be the first point of contact for customers, helping them by phone and email
   • You will listen carefully, respond professionally, and make sure every customer feels supported
   • You will turn questions and challenges into positive customer experiences

2. Work closely with internal teams

   • You will collaborate with teams such as Sales and Technical Support
   • You will help make sure customers receive the right answers and solutions quickly
   • You will act as an important link between the customer and the organization

3. Spot opportunities to add value

   • While supporting customers, you will also recognize commercial opportunities where relevant
   • You will use modern software and systems to work efficiently and effectively
   • You will help strengthen both the customer relationship and the business

👤 Who we are looking for

1. Someone who enjoys helping people

   • You are customer-focused, approachable, and solution-oriented
   • You like creating positive experiences and are happy to go the extra mile
   • You enjoy working in a role where no two days are exactly the same

2. A strong communicator

   • You speak fluent English and Dutch (C1 level)
   • You are comfortable communicating clearly and professionally, both spoken and written
   • You know how to adapt your communication style to different customers and situations

3. A team player with the right mindset

   • You are available for 32 to 40 hours per week
   • You are ready to attend a 5-week full-time training program
   • Experience in customer service, especially in a B2B environment, is a plus
   • You can work well independently, while also being a reliable and supportive colleague

✅ What we offer you

1. A strong package

   • A salary of €15.28 per hour
   • 6.2% pension accrual
   • A stable position in an international and growing organization

2. Flexibility and balance

   • The opportunity to work hybrid, partly from home and partly on site in Enschede
   • Working hours from Monday to Friday between 8:00 AM and 6:00 PM
   • A healthy work-life balance with no weekend shifts

3. Growth and development

   • A comprehensive onboarding and training program to help you start with confidence
   • Free access to e-learning and development programs
   • Additional learning opportunities through Concentrix University
   • Real opportunities to grow both personally and professionally

🌍 Why join us

1. Because you want more than just a job

   • This is a role where you can build valuable experience in an international environment
   • You will be part of a company that values development, teamwork, and customer excellence

2. Because your growth matters

   • At Concentrix, we invest in people
   • We want you to feel supported, challenged, and empowered to build your future

3. Because your contribution makes a difference

   • Every customer interaction matters
   • In this role, you will have a real impact on customer satisfaction and business success

💡 Not sure if you meet every requirement?

1. Please apply anyway
   • We know that great candidates do not always tick every box
   • If this role is not the perfect fit, we will be happy to explore other opportunities with you within Concentrix

🚀 Ready for your next step?

1. We would love to hear from you
   • Apply today and take the next step in your career with DigiKey and Concentrix
   • If you would like more information first, feel free to get in touch with us
   • Jeanine Pontier 06-20436628

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