Customer Service Retention B2B Support

Company Description:

At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.

Job Description:

This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.

Qualifications:

• Customer Service, sales and retention skills
• Proficiency in English B2 -C1
• Grads and Dropouts only
• Flexibility with night and overnight shifts
• Flexibility with Rotational shifts
• Previous experience in a similar role is a plus
• Sales or Retention experience

Additional Information:

Benefits

• Competitive Salary + Achievable KPIS/Allowances/Incentives
• 1.1k night and overnight allowance
• Transportation is provided both ways (Door to Door for ladies)
• Social and medical insurance is provided
• First 3 months are Fully Granted
• Healthiest work environment (Great place to work certified)
• Commission scheme