Competencies
Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
Top reasons to work with TDCX
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
- Manage daily operation, roster planning of the team, monthly commission, and incentive submission.
- Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required.
- Ensure efficient communication and escalation of cases across teams/departments/brands.
- Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performance review with stakeholders.
- Responsible for consolidating reports based on pre-determined KPI’s, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders.
- Manage, coach and evaluate team members’ performance (in collaboration with CRC Manager / QA Executive / Trainer) by monitoring quality of calls, e-mails chats, and contacts records to uphold SLA target and client satisfaction.
- Foster team discipline, communication, and morale to strengthen teamwork within the team.
- Assist Clients Relations Centre Manager on other tasks and duties as and when necessary.
- Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage
- Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position.
- Experience in spearheading client centricity with commercial and sales targets.
- Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude
- Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus
- Flexibility with working in shifts and weekend if required.
- Excellent verbal and written communication skills in English and the language of the supporting market.
About TDCX
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.
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