Customer Support Specialist with German & English (Chat & Email) – Varna

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

About Your Next Great Opportunity:
As a Customer Support Specialist with German and English, you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact, you will support our customers via phone, chat, and email—ensuring their questions are answered and their issues are resolved with care and professionalism.
Join us in our modern office at Varna, conveniently located and designed to foster teamwork, innovation, and growth!

Job Description:

• Respond to customer inquiries mainly on chat and email 
• Accurately document all customer interactions and case details in the CRM system
• Follow communication procedures, guidelines, and policies
• Escalate complex or sensitive cases to the relevant internal teams, while ensuring customers are kept informed
• Navigate multiple systems simultaneously with efficiency

Qualifications:

Native-level German (C1-C2) and good command of English (B2)

• Excellent written and verbal communication skills
• Strong computer literacy and ability to work across multiple platforms
• Strong attention to detail and the ability to follow processes and guidelines accurately
• Previous experience in a customer support or customer-facing role is an advantage

Additional Information:

What We Offer:

• Attractive salary and long-term job security with a permanent contract
• Work from our office in Varna
• Flexible working hours
• 21 days of paid annual leave
• Additional health and life insurance
• Meal and gift vouchers
• Employee recognition programs
• Individual training for professional development
• Clear career prospects with internal promotion opportunities
• A pleasant modern work environment with cozy relaxation areas

All your information will be kept confidential according to EEO guidelines.