CallCenterNinjaFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Processes inbound calls/chats/e-mails from customers and solve a wide range of customer service issues and problems;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Advising and informing customers regarding clients' products and services;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
Proactively provide support and assistance to colleagues and work together as a team.s a team.
The Candidate:
Has excellent command of Turkish language (at least level C1);
Has good command of English language (at least level B2);
Experience in a contact center or customer facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.
Competitive remuneration scheme;
W@H opportunity;
Working hours: 5 working days, 8 hour shifts available; Monday to Sunday
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Work at home opportunity.
The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
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