Customer Support – Streaming Services - Onsite

Company Description:

Do you have proven experience in going above and beyond to engage with customers? Do you enjoy resolving issues quickly by assessing problems, asking the right questions and building trust with your customers? Are you committed to achieving goals and building relationships through open and engaging communication?

Join Us On-site in Windsor

We’re now seeking a number of friendly, focused, service-oriented Representatives to come work with customers of one of the global brands that we support, a giant in the streaming media and entertainment industry.

Job Description:

In this position, you will use your strong interpersonal and problem-solving abilities to respond to incoming calls, texts and emails; answer questions; build rapport; and resolve issues in a timely manner. 

 What we offer:

• Hourly rate and paid training
• Medical, dental and vision benefits plus added benefits such as 401k and generous paid time off
• Additional pay incentives as well as monthly rewards & recognition programs
• Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as agents
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
• An opportunity to build a fulfilling career surrounded by supported peers, trainers and manager

Qualifications:

• At least one year of customer service experience
• Excellent communication, interpersonal and problem-solving skills
• The ability to learn quickly, to thrive under pressure and to be flexible in a high volume, fast-paced environment
• Self-motivated, accountable and goal oriented
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Strong problem-diagnosis and problem-solving skills
• Technical support experience and a background working with CRM applications are a plus

Additional Information:

Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for close to 40 years. Recently re-certified as a Great Place to Work, we partner with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.