Customer Technical Support Specialist with Georgian

Your responsibilities:

• Diagnosing and resolving inbound and outbound calls, emails, and chats.
• Identifying and troubleshooting product issues.
• Determining if a customer can resolve the issue without requiring a technician visit and providing guidance to achieve this.
• Preparing reports that describe technical issues for service technicians.
• Monitoring the resolution process of customers' technical issues to ensure accurate and effective solutions regarding products, features, and characteristics.
• Assisting customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts

Our requirements:

• Bachelor’s degree.
• Proficiency in Georgian (minimum C1 level) and English (minimum B2 level).
• At least 6 months of experience handling claims and consumer complaints.
• Solid understanding of Windows and MS Office.
• Knowledge of law, particularly in consumer rights and data protection.

What we offer:

• Work from office in Katowice., full-time position.
• Work between 9 and 18 (Georgian time zone) from Monday to Friday.
• Possibility of promotion in the company structure – our Team Leaders started as advisors.
• Development: we offer a free of charge language classes (Polish and English); Concentrix Academy (mentoring program for the future Team Leaders), Concentrix University (free online courses).
• Benefits: private medical healthcare, private life insurance, and multisport card.
• Integration events: Pizza Day, Summer Party, Chocolate Day for our employees.
• You can work with friends and get a financial bonus due to our Refer a Friend campaign.
• Training: 1 month of full-time training in English, as of the first day. We will teach you everything, you will get the salary for participation.