---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Customer Service Specialist
WORK SETUP: Return to Office
RESPONSIBILITIES:
• Manages processes based on established performance standards, service & quality levels
• Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)
• Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
• Coaches team members on proper handling of transactions
• Execute existing DR/BCP plans of the team
• Execute/deliver output based on the project plan during migrations
• Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
• Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. • Executes career development plans for direct reports
• Takes ownership in resolving and managing end-customer issues and negotiations
• Manages internal updates/communication within the unit
• Enforces compliance with company policies and effect disciplinary measures on violations
• Initiate and implement process improvements
• Leads projects/tasks that may be assigned from time to time
OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Muntinlupa Axis One or CP3SKILL AND QUALIFICATIONS:
• Standard Team Lead profile with Contact Center Management experience
• 5 to 7 years of solid experience; 3 years of supervisory experience
• Good to have skills: Insurance field
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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