---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Insurance Operations Analyst
WORK SETUP: Return to Office
OVERALL PURPOSE:
As an Insurance Operations Analyst in Participant Services, you’ll be responsible for handling complex ad-ministrative tasks and ensuring accurate processing of retirement plan-related requests, account inquiries, claims and loans.
RESPONSIBILITIES:
Legal and Compliance Processing
• Review and authorize procedures for handling legal documentation and inquiries, including guardianship, conservatorship, QDROs, Power of Attorney, and levy/guardianship matters.
• Ensure compliance with regulatory standards and internal policies in all processing activities.
Data Accuracy & Record Management
• Lead efforts to correct Social Security records and validate income and deposit information for internal and external requests.
• Administer beneficiary updates, particularly involving complex agreements.
• Secure handling and updating of participant banking details in alignment with compliance and service standards.
• Update participant address records using investigative tools such as Accurint and Equifax to maintain data integrity.
Operational Coordination & Support
• Coordinate with retained teams to resolve escalated or specialized cases.
• Complete After-Call Work originating from inbound contact center interactions within Salesforce.
• May conduct outbound calls to participants for follow ups or as requested
OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Muntinlupa Axis OneSKILL AND QUALIFICATIONS:
• At least 1 yr experience in Insurance or financial services
• Experience in retirement or participant services strongly preferred
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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