Working Hours : 12X5 Support with multiple shift & on call support
Department: Desktop Engineering
Reports To: Department Lead
Job Summary:
The Desktop Engineering Lead is responsible for leading the desktop engineering team in designing, implementing, and maintaining desktop infrastructure and end-user computing environments. This role involves overseeing the deployment and support of desktop systems, ensuring security and compliance, and providing technical leadership to the team.
Key Responsibilities:
- Lead and mentor the desktop engineering team, providing guidance and support to team members.
- Allocate tasks, set priorities, and manage team performance to meet organizational goals.
- Foster a collaborative and innovative team environment.
- Design, implement, and manage desktop infrastructure, including hardware, operating systems, and applications.
- Oversee the deployment, configuration, and maintenance of desktop systems and related peripherals.
- Ensure the stability, security, and performance of the desktop environment.
- Provide advanced technical support for complex desktop issues escalated from the support team.
- Troubleshoot and resolve hardware, software, and network issues related to desktop systems.
- Develop and implement solutions to improve desktop performance and user experience.
- Ensure compliance with organizational security policies and industry standards.
- Implement and maintain security measures, such as antivirus software, encryption, and patch management.
- Conduct regular audits and assessments to identify and mitigate security risks.
- Lead desktop-related projects, including system upgrades, migrations, and deployments.
- Develop project plans, timelines, and budgets, and ensure projects are completed on time and within scope.
- Coordinate with other IT teams and stakeholders to ensure successful project execution.
- Create and maintain comprehensive documentation for desktop configurations, processes, and procedures.
- Generate reports on desktop performance, support metrics, and project status.
- Provide regular updates to management on team activities and progress.
- Stay current with industry trends, technologies, and best practices in desktop engineering.
- Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
- Drive innovation within the team to adopt new tools and technologies that improve the desktop environment.
Skills :
- Strong technical expertise in desktop operating systems (Windows, macOS, Linux) and related technologies.
- Proficiency with desktop management tools and software (e.g., SCCM, Intune, JAMF).
- Excellent troubleshooting and problem-solving skills.
- Strong leadership and team management abilities.
- Excellent verbal and written communication skills.
Ability to manage multiple projects and priorities in a fast-paced environment
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