Come and work with us.
We are looking for a talented and accomplished Dutch Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
As a Team Manager in this project, your daily responsibilities will include:
- Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
- Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
- Work as a team, actively collaborating in the development of the advisors' activities
- Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
- Undertake formal monthly/quarterly performance reviews
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics
- Accurate and timely communication of any client issues to Operations Manager
- Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
- Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
- Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities
To succeed in the role, you will need to have:
- Native or proficient level of Dutch (mandatory)
- Proficient level of English (C1 and above)
- A proficient second language will be a plus
- Minimum of 6 months of call center experience preferably as Team Manager or product specialist
- Evidence of effective interpersonal, coaching, and leadership skills
- Excellent telephone, keyboard, verbal and written communication skills
- Good numeric and verbal reasoning skills
- Effective time management
- Ability to organize and prioritize, set priorities and multi-task
- Availability to work 100% on-site Lisbon - mandatory
Knowledge/abilities
- People-oriented
- Sales skills
- An element of gravitas
- Experience with policy work
- Early adopter of technology
- Dependable, reliable, and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels
Education and experience
- Bachelor’s degree or directly related work experience
- Previous relevant experience as Team Manager
Benefits.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
CallCenterNinja