CallCenterNinjaCompany Overview: Accenture, a fortune 500 company, is a global management consulting and professional services firm that solves its clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We serve clients in more than 120 countries with over 745 000 employees.
Overview of the Team: People are at the heart of Global Protection and Security (GP&S), Accenture’s Corporate Security Team. We are an organization of highly skilled, experienced, and diverse professionals who take immense pride in serving Accenture and helping grow the business. The Regional Protective Services team is a core part of GP&S with members based out of various regions of the world.
Job Summary Join Accenture's dynamic Global Protection and Security (GP&S) team as the Employee Assistance Officer Manager (APAC). This position is GP&S’s primary responder for various incidents/emergencies involving individual employees throughout the APAC region. These incidents include but are not limited to medical situations, missing people, workplace violence, traveler security issues, etc. They will be the liaison between GP&S Operation Center (GP&S SOC) and the various key stakeholders in these matters, such as Employee Relations, Human Resources, Workplace, Legal, IT, Travel, etc. As an experienced professional in responding to and handling various personnel crises, they will provide strategic guidance and ensure the proper support teams are informed and engaged in responding to and supporting our employees during emergency situations. By utilizing their expertise to provide strategic guidance, assessing potential risks, and partner with our wider Accenture support team, they will play a key role in assuring the safety of Accenture’s people. Responsibilities/Accountabilities • Primary point of contact for individual emergency calls from the GP&S SOC for the APAC region. Some of these calls will need to be handled exclusively by GP&S and others may need additional support teams to assist, such as Employee Relations. • Primary escalation path for relevant incidents raised through our partners, such as Employee Relations, Human Resources, or Workplace. • Develop training plans for GP&S and Accenture partners to ensure collective readiness and clear lines of responsibility when handling relevant crises. • Lead the Behavioral Threat Assessment Team (BTAT) training and operations across the APAC region. • Develop and maintain strategic relationships across Employee Relations, Legal, HR, Workplace, IT, Travel, etc. • Maintain accurate reporting records to track trends and identify which incidents may require additional support/resources. • Work directly with GP&S’s Regional Protective Services Managers to ensure they are informed and properly supported for employee crises taking place in their respective regions, especially those that could have broader impact on our facilities’ security posture. • Ensure GP&S’s guidance and response actions are aligned with Accenture’s Policies. Here's what you need: • Bachelor’s degree in security & safety management, Risk Management, Crisis Management, Organizational Leadership, Behavioral Science, or relevant field. • Minimum of 10 years’ experience working in emergency response/crisis management, and at least 5 years of working with behavioral threat assessment and management. • Minimum of 3 years’ experience working directly with corporate support functions such as Human Resources, Legal, Workplace, etc. • Minimum of 3 years’ experience with Microsoft Office products and programs, including Word, Excel, and PowerPoint. Preferred Skills • Excellent organization, analytical, and communication skills. • Calm under pressure and ability to provide clear guidance and direction during stressful situations. • Rapport and influence building skills. • Stake Holders management and relationship building • Excellent customer service. • Ability to learn quickly and to multitask; be adaptable and flexible. • Ability to adhere to timelines and deadlines with effective time management skills. • Must be able to work with and protect highly confidential information. • Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business. • Ability to analyze operational data and summarize for leadership to make informed decisions. • Comfortable with ambiguity with the ability to drive towards clarity for positive impact. • Language skills preferred. • APATAP CTM certification, ASIS CPP certification, DHS TERC certification. Other requirements: Ability to work non-standard hours, be on call (24X7), including weekends and holidays as required. Ability to travel 25% of the time. You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.