CallCenterNinjaFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
The English Language Trainer will be responsible for delivering high-impact English language training for adult learners preparing for customer service and professional communication roles. The focus is on spoken English, fluency, pronunciation, confidence, and workplace communication, with training aligned to contact center and business needs.
Training Delivery
Deliver English language training to adult learners (fresh graduates and professionals).
Teach spoken English, pronunciation, grammar in context, and functional/business English.
Lead interactive sessions including discussions, role plays, presentations, and simulations.
Adapt teaching techniques to different learning styles and proficiency levels (B1–C1).
Assessment & Coaching
Assess learners’ English proficiency and identify individual learning gaps.
Provide structured feedback and personalized improvement plans.
Monitor progress and ensure measurable improvement in fluency and confidence.
Curriculum & Materials
Design, adapt, and deliver adult-focused English training materials.
Ensure training content is practical, engaging, and aligned with workplace communication needs.
Continuously improve training methods based on learner outcomes.
Collaboration & Support
Coordinate with training and operations teams to align language outcomes with business readiness.
Support learners during post-training or nesting phases when required.
Reporting
Maintain attendance, assessments, and performance tracking.
Share progress reports and insights with stakeholders.
Bachelor’s degree in English, Education, Linguistics, or a related field.
Proven experience teaching English to adults is a MUST (classroom or corporate setting).
Minimum 2–3 years of English teaching experience for adult learners.
Strong ability to teach spoken English, pronunciation, and functional grammar.
Excellent classroom management and facilitation skills.
English proficiency: C1 or near-native level.
Experience teaching business English or professional communication.
Experience preparing learners for customer-facing or service roles.
Previous exposure to BPO, call center, or corporate training environments (PLUS).
Teaching certifications such as TESOL / TEFL / CELTA (strong advantage).
Opportunity to build and shape English training in a growing Luxor site.
Stable, full-time role within a global organization.
Clear impact on employability and performance readiness.