CallCenterNinjaTitle
External Identities Customer Engineer
Role type
Advisory - architecture, consulting, and support to help customers drive solutions and resolutions
Skills Required
Active Directory & Microsoft Entra ID External Identity Management
Broad knowledge of Microsoft Entra ID products with deep understanding of the following:
Microsoft Entra ID External Identities, including:
Microsoft Entra Business to Consumer (B2C) including custom policies
Microsoft Entra Business to Business (B2B)
Microsoft Entra for Customers
Cross-Tenant Access Settings
Cross-Tenant Access Synchronization
Microsoft Entra ID P1
Optional Skills
Microsoft Entra Connect, Active Directory Federation Services, Microsoft Identity Manager
Technical experience with hybrid infrastructures, architecture designs, and technology management.
8+ years experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting
Understanding of Microsoft’s Modern IT Architecture and Strategy
Proven track record in successfully planning, deploying, operating, and optimizing cloud environments
Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate, Azure Cybersecurity Administrator, Identity and Access Administrator)
Candidates must be able to work independently.
Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.
Advanced Microsoft certifications are preferred.
BA/BS (or higher) in Information Technology or equivalent experience
Expert level of Microsoft enterprise software product offerings
Demonstrated excellent customer service skills
Relevant Certifications
SC-300 Identity and Access Administrator Associate