CallCenterNinjaBasic Salary: £24,784.50 per annum, paid monthly
Benefits: Employee recognition platform, progression opportunities, and an award-winning culture!
Working Hours: Monday to Friday, 08:30 to 17:00 (no weekends!)
Contract Type: Temporary, fixed term for 1 year, full-time (37.5 hours per week)
Location: Work from Home, UK-based only
Start Date: ASAP
Are you customer-obsessed and ready to take the next step to grow your career? Foundever® is looking for an French Speaking Customer Service Representative to join our team, working on behalf of our fashion Client!
Please note that we are unfortunately not able to offer sponsorship for this role.
As a Customer Service Representative with Foundever®, you’ll deliver professional, timely, and accurate support to customers of our fashion Client. Using telephone, email, and chat methods, the aim of your job will be to offer pre-and-post sale customer care, answering questions and helping them with their queries and issues.
You will work as part of a multilingual team, using your French and English language skills to support customers.
You could be a great fit for this role if you have:
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!
Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.
This role is only offered on a Work from Home basis, however electronic equipment is provided by us. To be eligible to work from home, you must meet the below requirements:
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…
If your application is shortlisted, you can look forward to experiencing the following journey with us:
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at UKjobs@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever® and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.