German Speaking Customer Care Specialist at Concentrix

Join a Fast-Growing International Hospitality company

We are recruiting Dutch-Speaking Customer Care Specialists to support a leading international hospitality technology company.

Based in Athens, this role offers the opportunity to grow in an innovative and customer-focused environment, with a hybrid working model after onboarding.

If you enjoy customer service and thrive in fast-paced environments where technology meets hospitality, this opportunity is for you.

Why Join Us?

Become part of an international team of #GameChangers and help deliver a seamless, high-quality customer experience within a rapidly growing hospitality technology company.

Every day, you will support restaurants and hospitality professionals with their operational and technical needs while developing your skills in an innovative and evolving industry.

Your Responsibilities

Handle customer inquiries via email, inbound/outbound calls, live chat, and messaging channels.
Deliver exceptional customer support with empathy, professionalism, and efficiency.
Build strong knowledge of the company's hospitality technology platforms to provide accurate technical assistance.
Resolve customer requests quickly while maintaining high customer satisfaction and service quality.
Identify and escalate complex technical or billing issues to the appropriate internal teams.
Understand the urgency of operational issues during restaurant service hours and prioritize requests accordingly.
Meet customer satisfaction (CSAT) and service level agreement (SLA) targets.
Handle sensitive customer information with professionalism and confidentiality.

What Makes This Role Unique

🏡 Hybrid work model after 3 months, based on performance and attendance.

⏰ Flexible schedules: 5 days per week (Monday to Sunday), 8 hours per day, between 09:30 and 19:00.

🚀 Opportunity to work for a fast-growing international hospitality technology company supporting restaurants around the world.

Preferred Profile

Native or C1 level Dutch with B2 level English.
Previous experience in customer service, customer relations, or hospitality.
Solution-driven and proactive, with the ability to guide customers clearly toward effective solutions.
Strong communication and active listening skills.
Excellent written communication for email handling.
Customer-oriented with experience handling sensitive data.
Computer literacy and confidence using multiple systems.
Ability to multitask, prioritize, and manage time effectively.
Contextual empathy and the ability to understand the urgency of operational issues affecting restaurant service.

Compensation & Benefits

💰 Salary

Competitive salary
Performance bonus up to 10%
14 salaries per year
Meal vouchers up to €60 per month
Additional pay for Sunday shifts

✈️ Relocation & Settling-In Support

Flight and transportation costs covered
Free accommodation for the first month upon arrival
Full administrative support for employment in Greece
Access to an employee loan after 1 month of service
Additional €100 meal vouchers

🏢 Additional Benefits

Permanent contract from day one
Free private health insurance for employees
International mobility opportunities
On-site restaurant
Fully paid training from your first day, plus ongoing learning and development programs throughout your career

🎉 A Real Company Culture

Community initiatives (blood donation, Athens Marathon)
Christmas Market & seasonal events
Summer Party
Employee of the Month competitions
Creative workshops
Self-defense & wellness activities
Free gym access
Rooftop cinema with views of the Acropolis

At Concentrix, we are looking for motivated, curious, and committed individuals. If you share our values of recognition, integrity, collaboration, and excellence, join a team where your impact is visible and your growth is encouraged.

Please note that non-European Union citizens must hold a valid Greek work permit to be eligible.

Concentrix Greece is an Equal Opportunity Employer.

We celebrate diversity and foster an inclusive workplace where everyone has equal access to professional opportunities, regardless of gender, age, religion, ethnic origin, or any other characteristic protected by applicable legislation.