CallCenterNinjaJoin our team in Strategy & Consulting to find endless opportunities and solve our clients' toughest challenges, as you collaborate with exceptional people, the latest technology, and leading companies across industries.
Practice: Comms & Media, Industry Consulting, S&C Global Network (GN)
Analyst: 2+ years of experience
Consultant: 5+ years of experience
Manager: 10+ years of experience
Location: Malaysia
Explore an Exciting Career at Accenture
Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?
Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.
Comms & Media (C&M) is one of the Industry Practices within Accenture’s Global Network (GN Team) in Strategy & Consulting (S&C). It focuses in serving clients across specific Industries – Communications, Media & Entertainment.
Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world’s leading wireline, wireless, cable and satellite communications and service providers.
Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing.
Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability.
Skills in one or more roles:
Deliver consulting projects, programs and process enablement for our clients· Support business development and proposals activities
Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters or Program Delivery Managers
Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms. Analyse large data to conduct analysis and present insights with visualisations
Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders
Value Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers
Bring your best skills forward to excel in the role.
Skills in one or more Telecom areas:
Business Analysis and Consulting Projects: Experience in consulting projects related to Digital transformation, Operating Model Design, Business Process Re-engineering, Business case creation, AI/OPS/service assurance use cases, NOC/SOC processes, etc.
OSS Modules: Experience in assessing OSS applications (Inventory management, Performance Management, Service Activation, Service Assurance, etc.), data, and processes to identify gaps and propose solutions
OSS Tools Ecosystem: Good understanding of OSS tools ecosystem like ServiceNow, BMC Remedy, Nokia NetAct, HPSM, Netcool, Blue Planet, Cramer, etc.
BSS Modules and Telco Journeys: Excellent knowledge of various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash, etc
Digital Transformation: Experience in Strategy, Innovation, and Digital initiatives across Digital Maturity models, CSPs Operating model
Cloud BSS: Design BSS journey to cloud strategies to accelerate ROI and performance. Knowledge of AWS, Azure, SFDC, etc. is a plus.
Other required skills:
Communication and Presentation - Plan and deliver well-structured oral and written communications
Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges
Strong program management skills
Cross-cultural competence with an ability to thrive in a dynamic environment
Your experience counts!
Bachelors/Masters in engineering (or equivalent) + MBA
Experience in progressive business, telecom and/or consulting experience
Prior experience with consulting or Big 4 firms will be an advantage
Excellent presentation making and excel skills
Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI, Tableau will be a plus
Certifications like CBAP, CSM, SPC, TMForum- eTOM, ITIL ,Prince 2 or PMP will be an added advantage
Good to have skills in Lean Concepts, Agile Practices (Scrum, Kanban, SAFe,etc) and tools (JIRA, Confluence, MS Projects, etc)
Proficiency in English is mandatory; knowledge of Japanese or Bahasa languages is a plus