CallCenterNinjaPut simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Of course, we know simple is rarely easy. That’s why we invest in creating innovative and human-centric capabilities, designed to deliver competitive advantage for you in the moments that matter.
Job Description The ideal candidate will have experience in all areas related to the human resources field. They should be comfortable onboarding new candidates and collecting necessary background information as well as assisting employees while at work. This candidate should work closely with management to provide employee training and establish ways to increase employee engagement. • Act as a ‘bridge’ between operations and all shared functions (Recruitment, Compensation and benefits, Training, Facilities, IT, global teams). • Responsible for employee retention & satisfaction strategies for the specific project. • Participate in the development of HR objectives and systems, including metrics, queries, and standard reports for ongoing company requirements. • Assist in administering benefits, compensation, and employee performance programs. • Suggest new procedures and policies to continually improve the efficiency of the HR department and organization as a whole, and to improve the employee experience. • Ensure legal compliance with HR state and labor regulations and applicable employment laws, and update policies and/or procedures as required. • Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates. • Maintain employee files and records in electronic and paper form. • Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices. • Maintain an environment that embraces the Foundever values and culture, and reinforces the spirit of teamwork, people commitment, and loyalty. • Encourage associates to actively participate in company and project initiatives. • Follow up on a monthly basis actions identified from processes. • Ensure accurate and timely communication of any client/campaign issues to the Operations Manager. • Undertake formal semester focus groups with all team members to gather feedback. • Follow-up on focus groups action with OPS & shared functions ensuring a high action completion rate. • Provide support to mid-management and OM in day-to-day team management. • Be involved in performance improvement plans ensuring support actions and expectations are clear. • Participate in the creation of project-specific training plans, by collaborating with Project Management, trainers & HR Learning function. • Provide support during any professional conflict. • Present the project’s monthly HR stats to the HR Manager, OM, and Site Director (Attrition, Active HC, Project Recruitment, Challenges, etc.) • Participate in the organization of project events (team building, Foundever Egypt events, etc.) • Participate in client meetings when requested (QBR, client visits, etc.) Job Requirements • Bachelor's degree or equivalent experience in Business, Human Resources, or a related area. • Advanced level of English (at least C1), both verbal and written. • Experience in a BPO environment for at least 1 year. • Experience as HR Business Partner/ HR Generalist for at least 3 years . • Good understanding and experience in the office environment. • Solid understanding and use of computer (Internet, e-mail, MS Office, Payroll platforms, and systems). • Ability for problem-solving, conflict resolution, motivation, and negotiation. • Effective interpersonal, coaching, and leadership skills. • Excellent telephone, keyboard, verbal, and written communication skills. • Effective time management. • Ability to organize and prioritize, set priorities, and multi-task. • Patience, empathy, and a unique ability to manage stress. • People-oriented. • Excellent communication, interpersonal, facilitation, and influencing skills. • Dependable, reliable, and able to perform duties with minimum supervision. • Ability to interact positively with staff at all levels.