CallCenterNinjaRole Summary
As a content reviewer, you will be tasked with working on workflows that focus on apps that pose security risks to users.
Collaborate with multiple teams such as cyber security experts, client stakeholders and other peer teams for resolution management, communicate technical, datamine issues to determine all potential risks accurately.
Exposure to malware/security review/user data review is required. Detail oriented and communication focused individual that is comfortable speaking and writing emails to multiple cross functional teams on technical issues.
Key Responsibilities
Identify security violations and user data violations based on policy guidelines to keep the store malware-free.
Cross-team collaboration and communication to meet aggressive review deadlines across the security queue, various dashboards, and any security incidents/projects.
Leverage expertise to thoroughly review at app and developer level, by relaying pertinent findings to the key stakeholders and other peer teams.
Handle time-sensitive escalations from multiple key stakeholders.
Ability to identify gaps within workflows and processes and provide input to relevant stakeholders.
Basic Qualifications/Skills Needed
>1 year of content moderation/app review/web or social media review, and experience with coding preferably with Mobile Apps.
Basic knowledge in any coding experience.
Preferred Bachelor’s Degree any field.
Excellent verbal and written communication skills.
Ability to operate in areas that are not clearly defined within the policy.
Ability to prioritize and multitask to meet various workflow requirements.
Solid understanding of customer support best practices.
Sense of responsibility, initiative and high quality work standards.
Proactive, flexible individual that is capable of working in a rapidly changing environment.
Open to work during weekends and evening shifts.
Project and SLA delivery experience.