IT Support Engineer

Job Summary

We are looking for an IT Support professional to provide daily technical assistance across our IT infrastructure. You will handle user‑reported issues, manage service requests, and ensure smooth operation of workstations, applications, networks, and voice systems.

Key Responsibilities

• Troubleshoot end‑user issues related to workstations, servers, networks, mobile devices, and voice systems
• Handle service requests such as workstation setup, upgrades, backup, monitoring, and software troubleshooting
• Support Active Directory, network connectivity, and preventive maintenance activities
• Monitor office phone and VoIP systems to ensure availability and proper functioning
• Coordinate with vendors on hardware repairs and technical support
• Provide timely updates on assigned incidents and escalate issues when necessary
• Collaborate with internal teams, service providers, and third parties to resolve technical problems
• Ensure endpoint security through proper configuration, patching, and compliance
• Participate in process improvement initiatives and may be assigned as a dedicated support engineer
• Support training room setups and network load activities
• Perform any other tasks assigned to meet operational goals

Qualifications

• Bachelor’s degree in Engineering (ECE, Computer, Electrical), Computer Science, or Information Technology
• At least 2 years of experience in IT support or related technical roles
• Knowledge in workstation, server, network, and voice system troubleshooting
• Strong PC hardware troubleshooting skills
• Good English communication and presentation skills
• Familiarity with ISO 20000, ISO 27001, ISO 22301, and IT service management practices
• Certifications such as CompTIA A+, ITIL Foundation, MCSA, MCSE, or MCDST are a plus