About the Role
We are looking for a Tech Support Analyst to provide day‑to‑day IT support across workstation, network, server, voice, and endpoint services. You will troubleshoot technical issues, manage service requests, coordinate with vendors, and ensure smooth IT operations for end users.
What You’ll Do
- Provide technical support for workstation, server, network, voice systems, and mobile devices
- Handle service requests: workstation setup, upgrades, backups, monitoring, and break‑fix activities
- Support Active Directory, connectivity issues, VoIP/phone systems, and preventive maintenance
- Coordinate hardware repairs and vendor engagement
- Escalate unresolved incidents and collaborate with internal teams and third‑party providers
- Ensure endpoint security, patching, and configuration compliance
- Participate in process improvements and may act as a dedicated support engineer when needed
Qualifications
- Bachelor’s degree in Engineering (ECE, Computer, Electrical), Computer Science, or IT
- Minimum 2 years of experience in IT support or related roles
- Skills in workstation/server/network/voice troubleshooting and PC hardware
- Good English communication skills
- Knowledge of ITSM and standards (ISO 20000, ISO 27001, ISO 22301)
- Certifications such as CompTIA A+, ITIL Foundation, MCSA, MCSE, or MCDST are an advantage
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