Come and work with us.
We are looking for a talented and accomplished Italian Team Leader to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
As a Team Leader in this project, your daily responsibilities will include:
- Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
- Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, and using performance management tools, to manage any shortfall.
- Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.
- Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
- Facilitate a culture of open and honest 2-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices.
- Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed.
- Coach, develop, and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
- Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
- Ensure accurate and timely communication of any client/campaign issues to the Operations Manager.
- Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
- Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities.
To succeed in the role, you will need to have:
- Native or proficient level of Italian (mandatory)
- Proficient level of English (C1 and above)
- Evidence of effective interpersonal, coaching, and leadership skills
- Excellent telephone, keyboard, verbal and written communication skills
- Good numeric and verbal reasoning skills
- Effective time management
- Ability to organize and prioritize, set priorities and multi-task
- Must hold EU citizenship or valid work permit
- Be a local candidate to Budapest, Hungary
Knowledge/abilities
- People-oriented
- Sales skills
- An element of gravitas
- Experience with policy work
- Early adopter of technology
- Dependable, reliable, and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels
Benefits.
- Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
- Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
- Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
- Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
- Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
- Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
- Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
- Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)
Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
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