CallCenterNinjaThe Junior Web Production Lead will be acting as a single point of contact for our client's clients. He/she will coordinate various internal and external stakeholders to achieve on-time content publishing on client`s web site, providing high quality and in accordance with client`s brand design guidelines and general web standards.
So what's the role all about?
Take ownership of specific project(s) – monitor and maintain targets (e.g., on time registration, first time acceptance, data quality etc.).
Responsible for the overall project healthiness, including relationship with Client`s representatives.
Establish and maintain long-term relationship with Client.
Manage Client`s expectations, negotiate reasonable targets acceptable to all stakeholders.
Take ownership of the assigned project (s), predict potential issues and prevent them.
Coordinate virtual teams spread across the globe to achieve commitments.
Take personal responsibility to understand and comply with all company and client business controls requirements and policies.
Adheres to all Health and Safety regulations, internal Concentrix, IT and local policies and procedures
Understands and apply Business Controls, data privacy and security guidelines/regulations. Maintain Workstation Security at any time.
Performs additional tasks according to business needs
You are the one we’re looking for if you:
Experience in working with customers face-to-face or on the phone.
Experience in a multinational environment
Excellent knowledge of English, both written and verbal
Very good knowledge of second European language.
Excellent knowledge and usage of MS Office applications
Demonstrate resilience and ability to work on own initiative
Strong multitasking, time management, and organizational skills
Excellent presentation and interpersonal skills
Knowledge in CMS and Jira/Confluence is an advantage.
What can you expect from us:
Full-time role with standard working hours Monday – Friday
In winter 16:00-00:00
Competitive salary
Fully remote from anywhere in Bulgaria
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs through Concentrix University
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!
That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!
We’re looking forward to meeting you!
You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.
Concentrix Bulgaria is an equal-opportunity employer.
Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
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External Referral Program - Bulgaria