CallCenterNinjaAbout Concentrix
Concentrix is a global leader in customer experience solutions and technology, serving some of the world’s best brands. We specialize in crafting engaging experiences and driving digital transformation to deliver exceptional results for our clients. With a presence in multiple countries, our diverse and talented team is dedicated to innovation, growth, and delivering high-quality services.
About the Role
Legal Counsel – South Africa (Supporting UK Region, which includes the UK, South Africa, Ireland and Ghana)
Location: Johannesburg, South Africa (Hybrid)
Company: Concentrix (CNX)
We are looking for a commercially driven Legal Counsel based in South Africa to join our UK Region Legal team, which supports Concentrix operations across the UK, Ireland, South Africa and Ghana. This role is ideal for a lawyer who thrives in a fast-paced, international business environment and is confident leading complex contract negotiations.
You will play a key role in supporting high-value, multi-jurisdictional client engagements while also providing legal support for our operations.
This is a highly visible role where you will act as a trusted adviser to the business, balancing legal risk with commercial objectives to enable growth, whilst maintaining sound legal compliance.
What You’ll Be Doing
Lead high‑stakes client negotiations and deliver end‑to‑end drafting and negotiation of complex commercial and AI‑related agreements, including MSAs, SOWs, contract variations, terminations and RFP responses, across international, multi‑location delivery models, while ensuring alignment with internal approval frameworks, managing interdependencies between Concentrix and client obligations, and proactively mitigating legal and commercial risk in line with company policies, objectives and frameworks
Working closely with the business and other stakeholders to provide strategic legal and commercial contract advice, and advising internal business partners regarding contractual terms, corporate compliance and legal issues
Collaborate effectively with senior Legal Department personnel, Concentrix Sales and Account Managers and other internal stakeholders within the region and globally
Ensure compliance with applicable laws and regulations, including corporate governance, labour legislation, and data protection (e.g. POPIA)
Support the development, implementation, and maintenance of internal policies, frameworks, and governance controls
Advise on corporate governance matters, including director duties, fiduciary responsibilities, and statutory obligations under applicable laws (including the Companies Act), ensuring that decision-making is aligned with legal, regulatory, and best practice standards
Provide legal advice and support on regulatory obligations, ongoing company compliance requirements, including maintaining appropriate corporate records, supporting board and committee processes, and ensuring adherence to internal governance frameworks and policies
Manage and oversee disputes, litigation, and claims, including instructing and coordinating with external counsel where required
Provide employment law support to HR on employee relations
Collaborate with cross-functional teams (e.g. Finance, HR, Compliance, IT/InfoSec) to ensure legal and regulatory alignment across business activities
Support audits, regulatory inquiries, and client due diligence processes
Deliver legal training and guidance to internal stakeholders to drive compliance and risk awareness
Monitor legal and regulatory developments and assess impact on the business
Contribute to business strategy by enabling transactions, supporting deal structuring, and balancing legal risk with commercial objectives
What You’ll Need
LLB degree (or equivalent) and admitted attorney in South Africa, with strong in‑house legal experience providing broad, commercially focused advice across multiple legal areas
Minimum of 8-10 years post qualification experience
Significant experience in high‑stakes commercial contracting and negotiations, particularly within international outsourcing, BPO or technology‑enabled services, including complex multi‑jurisdictional and emerging technology/AI-related agreements
Strong working knowledge of relevant legal, regulatory and corporate governance frameworks within South Africa, and the ability to navigate complex domestic and international legal environments, including those arising from AI and digital transformation
Commercially pragmatic with excellent stakeholder management, negotiation and advocacy skills, and the ability to influence strategic decision‑making at senior levels
Highly organised and adaptable, with the ability to manage competing priorities in a fast‑paced, matrixed environment, supported by strong business acumen, strategic thinking and effective use of legal technology and tools
High level of autonomy, accountability, and resilience
Why Join Us?
This is a unique opportunity to:
Be part of a global organisation driving innovation in customer experience solutions
Work alongside senior stakeholders on high-impact deals, with the autonomy to shape outcomes and influence strategy, whilst driving a legally compliant culture
Earn a competitive salary and benefits package
Enjoy a flexible hybrid working model, combining remote work with occasional office attendance
Concentrix is an equal opportunity employer.
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
As part of our commitment to the Employment Equity Act and Concentrix South Africa’s Employment Equity Plan, preference will be given to candidates from designated groups in alignment with the Company’s EE Sectoral Targets and Affirmative Action measures. This approach supports our goal of promoting fair representation and diversity within the workplace.