License Compliance Associate

Competencies

Enable your future

License Compliance Associate with Spanish

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Identify and capture sales opportunities with existing or new customers and assisting & guiding customers in their purchases.
• Take customers through the audit process: from notification of the audit at customer C-level, facilitating the collection of deployment data of the customer environment, presenting the results of the audit analysis to key customer stakeholders (including C-level), escalating within the customer or client side where necessary, negotiating the resolution of the compliance investment until full closure of the commercial resolution.
• Acquire product, license agreements and contracts knowledge to enhance the ability to understand customer needs across different products and regions and apply the most effective response and solution to the case.
• Drive direct deal closures where the customer has a clear understanding of how the outstanding compliance exposure can be invested in new product.
• Collaborate with internal as well as external stakeholders to ensure a smooth transition for companies from non-compliance into compliance
• Uses Salesforce.com to track all leads, opportunities, activities and results.
• Drive, develops, executes and monitors various LC campaigns.
• Ensure cross-functional approach: Work hand in hand with Legal, Channel and other sales teams to maximize revenue opportunities within License Compliance engagements
• Act as a brand ambassador as your customer-facing role is crucial in supporting our client’s values and mission.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

 

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 1 years of working experience in the related field is ideal for this position.
• Advanced English & Spanish skills
• Strong communication & negotiation skills
• Basic proficiency in Microsoft Office Products (Excel/Word/Power point)
• Basic proficiency in CRM tools (i.e. Salesforce.com, etc.)
• High emotional maturity and passion for technology sales
• Curious listener & learner, respectful for others and team player attitude
• Action-oriented, results-focused, able to work independently and able to handle diverse situations
• Able to adapt and respond to different types of characters, self-driven and self-motivated attitude
   

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.