Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
We are seeking a highly skilled and motivated Training & Quality Manager to join our team. In this dual role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.
- Design, develop, and implement comprehensive training programs to enhance employee skills and performance
- Conduct training needs assessments and create tailored learning solutions for various departments
- Manage and maintain the organization's quality management system, ensuring compliance with industry standards
- Lead quality assurance initiatives and continuous improvement projects
- Develop and track key performance indicators (KPIs) for both training effectiveness and quality metrics
- Conduct regular quality audits and implement corrective actions as needed
- Collaborate with department heads to identify training needs and quality improvement opportunities
- Identify opportunities to improve processes, tools, and methodologies that drive efficiency and performance
- Mentor and guide team members in both training and quality management practices
- Lead, develop, and manage both Training and Quality teams, ensuring strong bench strength and succession planning
- Stay updated on industry trends and best practices in training methodologies and quality management
- Prepare and present reports on training outcomes and quality performance to senior management
- Manage relationships with internal and external stakeholders, providing regular updates on training effectiveness, quality performance, and key initiatives
- Partner cross-functionally (Service Delivery, Ops Excellence, Talent Acquisition, Workforce Management, and HR) to align on priorities and drive results
- Foster a culture of continuous learning, accountability, and high performance
Qualifications:
- Bachelor’s degree in any field (Master’s/MBA preferred)
- Minimum 5-7 years of experience in training and quality management roles
- Proven track record in developing and implementing successful training programs
- Strong knowledge of quality management systems and process improvement methodologies
- Excellent project management skills with the ability to manage multiple initiatives simultaneously
- Advanced analytical and problem-solving skills
- Outstanding communication and presentation abilities
- Strong leadership skills with experience in team management
- Proficiency in learning management systems and quality management tools
- Certifications in Training Management and Quality Management (e.g., Certified Training and Development Professional, Six Sigma Black Belt) preferred
- In-depth knowledge of industry standards and best practices in training and quality management
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
- Excellent interpersonal skills with the ability to build relationships across all levels of the organization
Additional Information:
All your information will be kept confidential according to EEO guidelines.
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