CallCenterNinjaWe are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Office Suite / Microsoft 365 Apps for Enterprise. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.
Responsibilities:
Provide technical support for Office Apps, including Word, Excel, PowerPoint, Outlook, and Teams.
Diagnose and resolve technical issues related to Office Apps, both remotely and on-site.
Assist users with installation, configuration, and troubleshooting of Office Apps.
Collaborate with other IT team members to ensure seamless integration and functionality of Office Apps within the organization's IT infrastructure.
Stay up to date with the latest updates and features of Office Apps and guide customers with recommendations for their implementation.
Qualifications:
BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
Strong understanding of Office 365 and its administration.
Deep technical knowledge of Microsoft 365 Apps features, and functionalities.
Experience and knowledge deploying, administering and troubleshooting Office Suites and/or Microsoft 365 Apps for Enterprise.
Microsoft 365 Apps for Enterprise deployment best practices.
Knowledge and experience with integration of Microsoft 365 Apps for Enterprise integration with Office Online Server.
Experience with SharePoint and OneDrive.
Knowledge of scripting languages such as PowerShell.
Knowledge of Windows operating systems and basic networking concepts.
Experience and knowledge around VBA to guide customers in the use of Macros and VBA programming to automate or create repetitive tasks, extending actions, and integration and interaction between Office Apps.
Strong knowledge of Office Scripts and ability to guide customers to the proper use, best practices and benefits.
Knowledge to guide users to implement the best solutions and approach to moving around from legacy solutions.
5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Office Apps or similar collaboration platforms.
Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft 365 Apps for Enterprise.
Advanced analytical, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills.
Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer-focused with a commitment to providing high-quality support.
Advanced networking skills with DNS, firewall, load balancing, etc.
Knowledge of scripting languages such as PowerShell.
Familiarity with ITIL best practices for IT service management.
Advanced knowledge of Office Scripts.
Microsoft 365 Certified: Fundamentals.
Microsoft Office Specialist: Associate Microsoft Word (Microsoft 365 Apps).
Microsoft Office Specialist: Associate Microsoft Excel (Microsoft 365 Apps).
Microsoft Office Specialist: Associate Microsoft PowerPoint (Microsoft 365 Apps).
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