CallCenterNinjaThe MS Teams Cloud Solution Architect (MOSA Partner for Converged Communications) delivers advanced communication solutions, supports our client customers with technical expertise and proactive services, manages strategic relationships, and ensures compliance, security, and operational excellence.
Key Responsibilities:
Key technical resource for the customer.
Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
Join a highly motivated team of leading industry experts.
Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
Build strong customer relationships and ensure deliveries align with customer projects and milestones.
Gain access to expertise and support from Microsoft’s consulting practice and product groups.
Continually learn and grow professionally.
Analyse problems.
Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.
Required Skills & Capabilities:
Teams Meetings & Live Events
Teams Phone Calling Plans
Teams Phone Devices
Teams Phone Direct Routing
Teams Phone Mobile
Teams Phone Operator Connect
Teams Phone System Foundation
Teams Premium
Teams Rooms
Skype for Business
Technical Experience:
Deep understanding in Teams Voice architecture.
Experience with Migrations to Microsoft Teams, including Phone and Rooms.
Deep troubleshooting skills with Teams Phone and media optimization.
Track record of supporting customer digital transformation delivering enterprise-grade Teams solutions.
Experience delivering proactive services, such as workshops and technical assessments.
Role Requirements:
SC Security Clearance.
Fluent Dutch and English in oral and written communication.
Strong technical writing, presentation and training skills.